Frequently Asked Questions and Technical Documents

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Web Browser FAQ
These FAQ's discuss the issue of certificate recognition in old versions of Internet Explorer and Netscape Navigator.

Web Server FAQ
These FAQs deal with specific issues around generating a Certificate Signing Request (CSR), installing Certificates and operating certificates on the following servers: O'Reilly Website Professional 2.X; Apache-SSL or Apache (Mod_SSL); Netscape Enterprise Servers; C2Net Stronghold; Microsoft Information Server.

Web Server FAQ (General)
These FAQs deal with General Server Issues such as: What web servers are supported?; Why can't I generate a Certificate Signing Request?; Why is my Certificate not working?; How to back up my private key; What to do if I've lost my private key?; Moving Certificates from one server or ISP to another.

Web Certificate Installation
This document provides step by step instructions for installing a web certificate on various servers.

Web Certification Practice Statement
This document outlines the business practices to which the Certificate Authority must adhere in issuing Web Certificates and maintaining certification lists.

Web CRL Checking
This paper describes how, using Internet Explorer and Netscape Navigator, to check the Certification Revocation List for the validity of any given certificate.

Web CSR Generation
This document outlines the steps for generating a Certificate Signing Request (CSR) on various servers.

Web Enrollment Guide
This guide outlines and describes the steps involved at the www.certificateregistration.com web site. Note that the description is generic to the Entrust.net processes. Certain steps will be slightly different in the Tucows Certs process.

Web Root Expiry
This document explores the issue of Web Root expiry and how it affects recognition of the certificates by the browsers.

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